Brown-Daub Chrysler Jeep

03/25/2008 Posted by redrover4life

I've been a customer of Brown Daub for over 30 years. I have had the same sales person for the last 10 of those years. I have had nothing but positive experiences from them. They have a large inventory and have never forgotten about me after the sale. I have also referred many friends and family members. Some of those people worked with my sales person, others worked with a different one. I have always had positive feedback from them no matter what. The ownership and management are top notch and always available. This is not a Mega store or chain owned operation. One time they let me take a vehicle before I actually purchased it to surprise my wife, good thing too, because she wanted a different color! They're very easy to work with and I will always be a Brown Daub customer for life!

Pros: Large inventory, polite staff, staff and management have been around for years

Cons: Too many Jeeps to choose from! Weedend service hours/Friday nights could be longer

02/14/2008 Posted by NikiPA

We dealt with Bruce Layton, a pushy and inconsiderate man. My car broke down, so I was in a hurry to purchase a car. He knew this and tried to play on that. I was trading in a car on a 2007 vehicle, with very low miles on it. I drove the 07 over the weekend and was going back during the week to finalize paperwork. The heat in the new car was blowing cold air, so we decided we didn't want a practically brand new car that already had problems! Plus my mom was having surgery two days later and I did not have time to go back and forth to this dealer. Mr. Layton continually tried to force the car on us. I told him over and over why we didn’t want it. He didn’t want to hear what we had to say and would just talk over me. Here’s the kicker…Bruce towed my car, even though I told them I wasn't sure what we were going to do about the sale. They told me they were towing it to their dealership, which made sense because my plate was still on the trade and all my belongs were inside my car – and I was suppose to clean my trade in, after we finalized all the paperwork. Once we said we were not taking the new car, Bruce said they wholesaled it out already and he wasn't sure if he could get my car back. They towed it to their wholesaler, when the car wasn't even theirs!! They didn't even have the title to my car, because the transaction was CANCELLED by us! But they were trying to keep us in the deal and were doing anything they could to make it hard for us to get out of it. Bruce tried to make me pay for the towing charges of almost $300!! To make this long story short, I contacted his manager, Mr. Kirby and he told me I was not responsible for the towing and we could go get out deposit back that day. Even he said that was odd for Mr. Layton to do! Mr. Layton will do anything for a sale and we will never go to this dealership again, because of his worth ethic.

Pros: None!

Cons: Pushy, inconsiderate, liars, thieves!

05/17/2007 Posted by missyb311

I have been shopping at Brown Daub for a few weeks now. Specifically a salesman named Robert. The customer service here is outstanding. Even though I am still in the process of purchasing my vehical, Robert has been more then helpful throughout the whole experience. He is one of the only salesman that I have met that has the right approach and the right attitude to sell cars. His knowledge is outstanding, his personality is fantastic, and he doesn't just tell you what you want to hear or pressure you into buying something. I highly recommend this dealership and I highly recommend Robert! Thank you for a great car shopping experience!!!

Pros: Customer service, knowledgable staff

Cons: None yet

01/26/2006 Posted by jeepgirl04

Good customer service isn't dead here! When I bought my Jeep and when I ordered parts the gentlemen of Brown Daub proved that they had top notch customer service training! I was treated with consideration and these days that is so rare. Thanks guys!

Pros: customer service, good follow up

Cons: receptionists poor