Cedar Crest Emergicenter

12/31/07

Unfriendly service

by jlsopal

The nurse was unnecessarily rude to my partner and I. She talked down to us and acted as if we were wasting her time by being there. The doctor was more polite but was very dismissive and rushed us out.

08/25/07

Excellent, freindly, and professinal service

by scottharvey100

I have on two occasions needed to use their services due to accidents in my home. On both occasions I received excellent service from a friendly staff. They took time to explain the various steps in their treatment which included a great number of stitches and the accompanying treatments. On the second trip there I remarked to the doctor that I was glad they were open so that I didn't need to go tho the emergency room and face a very long wait. He then let me know that if I had done so I would have had him stitching me there as he was the doctor on call for the emergency room. So I would have had the same doctor but it would have taken several hours longer and been much more expensive. They carefully explained what I should do when I returned home and didn't charge me for the follow-up appointments, despite me having to return on three occasions due to concern of inflection. In short, although I hope to not need their services for some time, they were wonderful, and I am glad they are there should I need them.

04/22/07

Poor service- and still cleaning up years later...

by ljcp

I was referred to the Ermergicenter by my insurance company while I was attending college in Allentown. It took them over an hour to see me, with an empty waiting room. The doctor did a very limited examination, and sent me home with antibiotics- ignoring the request from my home primary physician for a mono-test (and mono was going around the college at the time- and found out I did have mono and a swollen spleen when I saw my doctor at home the following week). At check out, the staff was very friendly, but unknowledgable. I had two insurances, and with all the time they had to check on my insurance (hour in the waiting room- and another hour waiting in the room and getting the exam), they were asking me what I owed. I payed the standard co-pay required from my primary insurance for emergency care visits, and asked they refund me if my secondary covered any of the visit. Now three years later, I am checking my credit report, and find out I owe them money, and have been sent to collections, without ever receiving a bill from their office. (I would have complained to my insurance company and dealt with them correctly, if I had actually gotten a bill!) Not only did I get poor service, a wrong diagnosis, and unneeded antibiotics, I now have a blemish on my credit report from their inability to bill correctly.

• Pros: location, walk-ins taken
• Cons: poor communication, untrained staff