American Furniture & Mattress

09/22/07

American Furniture would be a better cash and carry store!

by baumanator at Citysearch

I had the same problem as the person above (at the whitehall location before they closed). The price was good, but I did not receive all of my furniture when I was supposed to. I ordered matching sets and only 1 came in. I had to wait 2 months for the last missing item. When I found out that I wasn't getting the full set I ordered all at once I requested a refund on the missing item and was told I would have to just wait for the item or loose the money. I also paid for shipping on the missing item, but when it came in I had to pick it up....They would not refund the money I paid for shipping!!!!

• Pros: Decent prices.
• Cons: They screw you around with shipping and refunds.

05/01/07

Would not give refund for defective furniture

by divascuba at Citysearch

I purchased a table and chairs that were supposed to be in stock. In a few days I was told they were on back order. I wanted it for a special occaision, but I loved the price, so I waited.

After a few weeks they came in and I picked them up - knocked down and in a carton - in my station wagon. When I got home the base of the oak pedestal table was split. The chairs were fine. I returned the table and wanted to exchange. They were out of stock and did not know when they would be getting in another shipment.

I needed to get a table. They would not give me a refund even though they did not have the table. They would only give me a store credit. No other table in the store met my needs and I did not need any other furniture. Their sales slip does not say anything about store credit instead of refunds.

Anyway, I had to get my Bank Card involved to get my money back. I dealt DIRECTLY with the Owner - not just a clerk. The man just did not want to give my money back. We he did with the Bank!.

I work about 50 yards away from the building and would never go back and 0f course I tell everyone I work with too!

• Pros: Price is good if you are looking for a quick decorating piece
• Cons: No refunds even if the merchandise is defective