Bridal's By Sandra

Doesn't Recommend

NCbrideinPA

Joined 5 years ago

Rude and pushy attendants;alterations take at least a month; management tries to blame their mistakes on the customer. went to Bridals by Sandra last year for a bridesmaids dress for a friend's wedding and had a good experience. this led me to believe that i should go to Sandra's for my own wedding and bridesmaids -BIG MISTAKE. picking out my dress wasn't a problem--it was everything else that comes after you buy the dress.

I made an appointment 12/26/07 for 2/17/08-a Sunday in February because we were supposed to have a quieter atmosphere and more attention. It didn't turn out that way. I received a phone call on 2/12/08 that they were having a Prom Dress show for ALL area high school girls on 2/17/08! i called to try to make an appointment for the same day (as someone else of course) and asked if there were any other appointments-- the girl on the phone said they had one appointment (mine) but they had been trying to reschedule for weeks!

during our appointment, the attendant argued with my bridesmaids over what material we should pick, and that mixed fabrics would not 'look right' in the pictures! (Absurd!)

If you want any alterations, go to a tailor or drycleaners in town--Sandra's takes at least a month for a simple hemming, and my dress is taking almost 3 months for a hem and bustle.

they gave one bridesmaid the runaround about when the dresses would arrive, and then one was too small--turns out the attendant wrote the wrong measurement . her manager then tried to say that the 4 was really a 9, but if my maid had a 39" bust, she would have had a larger dress ordered!

Bring a friend with her feet firmly on the ground so she can reel you in and get your attention when things go awry. Get everything in writing (i'm being cheated out of the cap sleeves that were attached to the sample dress i bought), and go elsewhere for alterations--they will very likely be less expensive and have a faster turnaround!

go in, look around and get an idea for what you want, then either go elsewhere or proceed with extreme caution!

Doesn't Recommend

rrt24_7

Joined 6 years ago

Don't waste your time, if you are a size 14 or larger!!!. I was extremely disappointed with Sandra's Bridal, which I visited approxiamately 2 weeks ago. When we arrived there was a LONG line at the desk (15 minutes I waited just to let them know I was there). Then my mom and I waited an hour before we even got into a dressing room. Our appointment was at 1pm, we were in the dressing room at 2:15pm and out the front door by 2:50pm. I am a street size 14, so the girl that was helping me was bringing out sizes 16-30. Their selection of dresses size 14 and above was HORRIBLE!! They only had 8 dresses to choose from that I could actually try on!! 6 of the 8 were so ugly and HUGE (size 22 and above) that the girl used C clamps to make the dress snug enough!! Then when I told her I only liked 1 of the 8 she let me actually go in the back and look at other dresses. When I found two I liked they only had them in a size 10 (street size 6). This sales girl told me to put my arms threw the shoulder straps to pretend how it might LOOK!! WHO the heck is going to spend $800 pretending what a dress will look like!! The worst experience I have ever had!!

Doesn't Recommend

themomofthebride

Joined 6 years ago

NYC attitude in the Lehigh Valley!. This place will hold a bridal gown for a deposit ($25) so that "no one else can try it on" & that it's available for you to try on at any time and wont be sold from stock (do they actually do that?). You can apply the deposit to any WEDDING gown you order from them but dont expect to transfer that to any other gown (Bridesmaid, MOB, etc) When I questioned them as to why we couldnt do that---they basically made up stories about having to notify the manufacturer (do you think the designer knows I had a dress on hold????) and complained about my daughter's changed appointments and then became sarcastic. I also question the practice of them removing these "on hold" dresses (for over 30 days) from availability to other brides. Seems to me all the best dresses are hidden in that on hold room. So as long as you think everything will go smoothly with your wedding attire decisions you can risk going to this place. I was promised a call back from Sandra--over 2 weeks ago--not a word yet. Be prepared for a bit of a snooty attitude from the reception area & a long wait even if you have an appointment. The mantra of "the customer is always right" does NOT apply here!

Recommends

sgsigman

Joined 6 years ago

great customer service; appointments required; friendly and flexible staff--both consultants and seamstresses.. When I was told what dress I needed to order for my friend's wedding, I went to houseofbrides dot com to find out how much i needed to budget. it listed the MSRP as $210 and their price as $168, plus shipping of about $20. Bridals by Sandra's price was $176 got this dress, but if you paid in full at the time you ordered, you get 10% off!

Now, the delivery time for this was supposed to be 12-14 weeks, and i ordered in july for a december wedding (cutting it close, i know). i think they ordered it rush for me and didn't charge for it, because it came in around 9/15. i had to have it hemmed (9/29) and i just picked it up to take home today, on October 27!!!

I have to say that between David's Bridal and Sandra's, on this occasion they were equal.

Recommends

tarabra

Joined 6 years ago

Best Bridal Shop in the Lehigh Valley. I went to Sandras Bridal bc my girlfriend got her dress and bridesmaids dresses there and everyone was very nice. I went back for my dress and my girls dresses. After ordering my dress I had second thoughts. Sandra's worked through helping me find a new dress, and even had one of their sales associates get into my bridesmaid gown and stand next to me so that I could get a better idea of how my dress would look with my girls dresses. They are not pushy or overbearing like a lot of the other shops I visited. Anyone getting married should go and visit Sandra's I guarantee they will find a dress and great customer service!

Recommends

leighc

Joined 6 years ago

Amazing Experience for a Mom..... I never wrote before, but my daughter is going to I'm sure! I got my gown at Sandra's in 1978. The place still looks amazing, and the people may be younger, but my daugher really loves her gown, and the way she was taken care of at this place. They still do things like they did in 1978, and no one is pushy like you get at other places. Not only do they have gowns from other countries, but they also have some that are just like those you see at David's only there's are much cheaper! They say it's cause they don't offer tv ads or large brochures, like the chain stores do. I was shocked to see they were cheaper! Our consultant (I don't want to say her name) but she was really helpful, and explained why things were the cost they were. Made lots of sense. No one else ever explained things that way. Not even when I got married. I'm online a lot right now doing wedding things, and had to write cause I know my daughter said she was going to also.

Nice to know that Bridals by Sandra is one of the few things that didn't change since I got married! To all the mom's out there looking for a good place to take their only daughter, call them, they'll be a great help!

And, I'm sure you will find something you're going to like. The only problem may be that you'll like more than just one! Happy Shopping!

Recommends

ar08

Joined 6 years ago

Save time and go there first!. Just to let other bride's know, just go here first! I live in Nazareth, and naturally, I had was excited for everyone to go shopping with me. My mom, my grandmother, and two of my friends all headed to a new little store I saw an ad for in the paper. Never bothering to go to Bridals by Sandra cause it was just two blocks away from my mom's house. Well, driving all around to this tiny shop that really knew nothing was just a waste of time. I made an appointment to go to Sandra's the next Saturday, and yes, they were really busy, but when they took me into my own little dressing room, and sat down and talked with me about my wedding, I felt like I was the only one in the place. It was really fun. They make you feel so special, and the gowns glow. You can really see they have quality gowns, and mine costs less than 500 dollars. I even told them I could spend more, but we all agreed this one was just perfect! I get married next summer, and they are even helping me find a good reception place for my large wedding. I know my consultant will help me do most of the work cause she already gave me color ideas without me asking her. I liked that. Some people don't like it when other people give you suggestions, but with a wedding, everyone wants to have it perfect. I really believe these people can make that happen.

Recommends

pcc

Joined 6 years ago

This place was GREAT! ~ Anyone not liking their experiece is crazy!. I went to Sandra's two weeks ago, and wow! What a great experience! The people were so friendly. I heard they were all snotty, but since I knew my mom got her dress there, I had to make the trip! I was VERY worthwhile! I got my entire wedding planned in one night! The girls really knew how to make me look like a princess, and the prices weren't bad at all! Everyone told me they were expensive, but it turns out the people who told me that, never truly went there! They have $99 wedding gowns! I didn't get one, but they were pretty nice! Amazing! I just can't believe people wouldn't like the way they handle a bride!

It's really a very different experience, and they don't allow people to go into their room without help. I liked the way they deal with customers! And the gowns look amazing! Had trouble choosing just one, but they helped me find the best one for me, and it was NOT even the most expensive! Those girls must not work on commission, cause my dream gown wasn't even the most expensive one I had on! EVERY BRIDE should make this trip to see this store. Very different than the others around here.

Doesn't Recommend

stinalynn

Joined 7 years ago

Run Away!. I am glad I am not the only one with a horrible experience at Sandras. Everything they did was wrong, from ordering the wrong color bridesmaids dress (black!), and now I am out almost $200 on a veil they ordered and messed up twice. TWICE! They won't return calls, and refuse to refund my money. Now, three weeks before my wedding, I am scrounging to find a new veil. Just go somewhere else. I wish I headed my friend's warning abot this place.

Doesn't Recommend

elbodans

Joined 7 years ago

the worst customer service ever. the owners and managers of this place obviously need to brush up on their customer service skills. after being constantly avoided on the phones, required to make appointments three weeks in advance (when really you can just walk in) and jerked around about their exchange policy (they don't even give store credit) i would very happily walk around bridal shows with a 'don't shop at sandra's' sandwich board--ringing a bell. save your time and money. go ANYWHERE else.