hardworker!. James Snyder worked hard to get me what I wanted
Don't lose this man!!. Based upon the fact that you have one of the best mechanics, Mike Curcio, working at your facility, I can honestly say that Service and workmanship was always Great!! Don't lose this man!!
loved it!. " The service department is largely why I have purchased my last two cars...and my daughter's car at Brown-Daub."
5 stars all the way!. Service advisors make sure you are being helped and are very professional
great stuff!. I have purchased 17 cars for my family from Andy Taylor and brown Daub. Each purchase was seamless and without haddle. All i had to do was tell Andy and Brown Daub. Andy is a true honest professional who just happens to be a car salesman. If you want to buy a car see Andy at Broen Daub for a car buying experiance that you'll feel good about. I know i always do!
great!. You have great dealership, and have always provided excellent service.
Good Service. your service was always good when we had our town and country van.
Excellent!!. The service advisor (Hower)is excellent. All three of our vehicles are serviced by your shop. Because of the excellence of your service team; we would find it difficult to purchase a vehicle any where else.
Excellent!. Excellent experience in Service. Great facilities, good donuts, wonderful staff, unbeatable quality in work performed.
need some customer service training.
This place is like a bad fraternity party with the occasional fantastic employee.
I bought a brand new truck, which has since been in for electrical problems THREE times. The third time, they tried to charge me for a rental. I'm sorry, you want me to pay $30 a day so you can try to fix something that wasn't fixed properly the first two times after I spent almost $50K at your dealership? No, thank you.
Unfortunately, it seems like the sales department and the service department are on opposite teams, but the squeaky wheel gets the oil here (call the managers and they will take care of you), and in the end, my issues were addressed. It is my belief, however, that if you are truly devoted to the satisfaction of your customers, you don't make them argue to get the things to which they are entitled, which in my case is a vehicle with a lot of fun options THAT WORK PROPERLY.
Lastly, I must say that in the interest of customer service, if this were my company, I would make sure that the final person to have contact with the customers before they walked out the door (who is also ironically the first person with whom you speak when you call) was the friendliest and most smiley person I could find. Instead, I've mostly had to deal with an apathetic and sometimes just plain rude, young girl.
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