L A Salon & Day Spa

06/27/09

The Customer is Always Wrong

by lisa19131

I went into the LA Salon and Day Spa at the Palmer Park Mall for a half leg wax. The price on their brochure says $30 and up. Prior to getting the service I asked the receptionist and the woman (Sandy) who was to wax my legs "how much would it be?" I even lifted my pant leg so that she could give me an estimate. She said "it would be $30". The receptionist heard Sandy tell me it would be $30. Sandy kept trying to get me to get my eyebrows waxed also. I repeatedly told her "no thanks, I'm here for my legs". After the wax was complete and I arrived at the receptionist to pay, the price jumped to $50. I complained to the manager (Odil Koorie) who was very rude and had no justification for the price jump except to say "it depends on the amount of wax used". Even though Sandy dropped wax all over the table, I had to pay for it. At no time during the wax did Sandy tell me the price would no longer be $30. During the 5 min exchange between myself and Odil, Sandy did not defend her position (she actually ran away), nor did the receptionist speak up. I ended up having to pay the $50. As Odil walked away she mumbled under her breath and believe me, she didn't say "have a nice day". The management is rude and they are right...the customer is wrong!